Privacy Policy

Effective date: Jul 6, 2025

This Privacy Policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used by the Resonly application and website owned and operated by Alien Art Software FZE. Please read the following to learn about how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our application and website.

By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Resonly’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of Personally Identifiable Information that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personally Identifiable Information from our users, as explained in more detail below, and we use this Personally Identifiable Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services.

What Information does Resonly Collect?

Information You Provide to Us:

We receive and store any information you knowingly provide to us.

During the sign up process via third-party providers or direct registration, you might be prompted to provide personal information, such as your name, email address, and organization details. Your name and profile information may be visible on your account page and on feature request boards where you participate. The email is required for account verification, notifications, and in case the website administrator needs to contact you.

When you create feature requests, comments, or votes on our platform, this content is associated with your profile and may be publicly visible on feature request boards.

All your private data is visible to you and can be modified by you on the edit profile page.

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you notifications about feature request updates, product announcements, or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by writing to [email protected] or using the unsubscribe link in each email.

Information Collected Automatically:

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. We may use this data to customize content for you that we think you might like, based on your usage patterns.

We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible. We also collect analytics data to understand how feature request boards are being used and to provide insights to board administrators.

Will Resonly Share Any of the Personal Information it Receives?

We will not share your personal information with any other third-parties without your explicit consent, except as required by law.

Cookies

We use Cookies to store authentication information and maintain your session. Cookies may also be used to store statistical information, personalization settings, and user preferences such as theme selection. In case the session was started via a referral link of another user, the referral key will be also stored in cookies.

Third-party cookies

We use third-party services that may set their own cookies:

• Analytics providers to understand how our service is being used
• Support chat services to maintain chat sessions and provide customer support
• Payment processors for handling subscription payments

Is Personal Information about me secure?

We endeavor to protect the privacy of your account and other Personally Identifiable Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

What Choices do I have?

You can always opt not to give sensitive permissions to us, in that case, some of the features that require it will not be available.

You can ask us to opt-out of email notifications if you have provided your email address by sending a request to [email protected] or by using the unsubscribe links in our emails.

You can delete your account from your profile page or by sending a request to [email protected]. Upon account deletion, your personal information will be removed, though some content like feature requests and comments may remain anonymized on public boards.

You can request data deletion or a copy of all your personal data by sending an email to [email protected].

Data Retention

We retain your personal information for as long as necessary to provide you with our Services and as described in this Privacy Policy. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

Will this Privacy Policy ever change?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the Resonly website or in the application, or by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. The use of the information we collect now is subject to the Privacy Policy in effect at the time such information is collected.